To place an order, you must accept our Terms of Service which also explicitly includes our full Privacy Policy  Our Privacy Policy governs the use of your data and information you provide to us.

Production Times

Standard Production times for all sashes and stoles is approximately 3 weeks. Every sash and stole is made by hand and carefully inspected for quality before we ship it to you.

Expedited shipping charges include rush fees where applicable.

Additional information:

• FAQ and Ordering information
• Refund Policy

Collection of your Personal Information

Protecting your private information is our priority. This Statement of Privacy applies to https://www.thesashcompany.com and The Sash Company and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Sash Company include https://www.thesashcompany.com. The Sash Company website is a custom design and website development and web hosting and social media marketing site. By using the The Sash Company Website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Sash Company may collect personally identifiable information, such as your name. If you purchase The Sash Company products and services, we collect (but do not store) billing and credit card information.This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by The Sash Company. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Sash Company.  Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Sash Company public message boards, this information may be collected and used by others.

The Sash Company encourages you to review the privacy statements of websites you choose to link to from The Sash Company so that you can understand how those websites collect, use and share your information.

The Sash Company will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Sash Company or the site; (b) protect and defend the rights or property of The Sash Company; and, (c) act under exigent circumstances to protect the personal safety of users of The Sash Company, or the public.

The Sash Company is not responsible for the privacy statements or other content on websites outside of the The Sash Company website.

Use of your Personal Information

The Sash Company collects and uses your personal information to operate its website(s) and deliver the services you have requested.

The Sash Company may also use your personally identifiable information to inform you of other products or services available from The Sash Company and its affiliates. The Sash Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Sash Company does not sell, rent or lease its customer lists to third parties.

The Sash Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Sash Company, and they are required to maintain the confidentiality of your information.

The Sash Company may keep track of the websites and pages our users visit within the The Sash Company, in order to determine what The Sash Company services are the most popular. This data is used to deliver customized content and advertising within The Sash Company to customers whose behavior indicates that they are interested in a particular subject area.

Use of Cookies

The Sash Company website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Sash Company pages, or register with The Sash Company site or services, a cookie helps The Sash Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Sash Company website, the information you previously provided can be retrieved, so you can easily use The Sash Company features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Sash Company services or websites you visit.

Security of your Personal Information

The Sash Company secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

The Sash Company does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

The Sash Company will occasionally update this Statement of Privacy to reflect company and customer feedback. The Sash Company encourages you to periodically review this Statement to be informed of how The Sash Company is protecting your information.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website and below:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Contact Information

The Sash Company welcomes your questions or comments regarding this Statement of Privacy. If you believe that The Sash Company has not adhered to this Statement, please contact The Sash Company at:

The Sash Company

1164 Monte Vista Avenue, Suite 8

Upland CA 91786

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Effective as of  August 1, 2025

How do I order sashes or stoles?
To create your own custom design, use our Sash Designer. There you can create a custom graduation, fraternity or sorority stole, or design your own sash for a pageant or corporate event.

If you would like to order a standard stock design, simply visit our online store.

You can also mail, phone, or fax in your order to us directly. If you would like an order form, just call or email us and we will send one out right away.

Do you accept checks?
Yes, we accept checks via ACH or mailed for sashes and stoles for your convenience. Please note that a $25.00 fee will be assessed for returned checks. Simply send a check payable to "The Sash Company" to the address below:

The Sash Company
1164 Monte Vista Avenue
Suite 8
Upland, CA 91786

What credit cards do you accept?

We accept Mastercard, Visa, Discover, and American Express

Do I have to pay tax on my sash or stole order?
Orders shipped to addresses in California will be charged 8.25% sales tax. Orders delivered to addresses outside of California will not be charged tax.

Do you ship C.O.D.?
No, we do not accept cash on delivery.

How soon will I get my order?
When you place your order and payment has been received, our seamstresses begin to hand make your sashes. 90% of all orders are shipped 15 business days after the order is PAID for in full. (In the months of April, May and June, we are in our busy Graduation season. During these months all orders require 4-6 weeks to process.)

Organizations placing a sash or stole order with a custom logo for the first time must allow additional time for artwork set-up.

The general rule on ground shipping is to allow one week for your shipment to arrive AFTER the standard production time. If you need it earlier, call our office to have RUSH FEES added & paid place your order with our friendly staff.

I need my sashes FAST — can you help?
While we encourage our customers to place their sash orders 3 weeks or more prior to their event, we understand that may not always happen. Rush orders can be placed with PRIOR approval, Just call our customer service toll-free at 1 (877) 443-SASH or (909) 982-7222. 

What is the status of my order? Has it shipped yet?
Once you place your order, you will be emailed an order confirmation. Once your order is shipped, we will send you a shipping confirmation with the tracking number included.

What if I want something on my sash that I don't see here? Or what if the number of words won't fit in the order box because my wording is too long?
Just call our office — there is an additional fee for anything over 30 characters (which includes spaces) we design sashes and stoles for organizations everyday and we can help you to create a sash that says exactly what you want.

What are your sashes and stoles made of? Are they washable? Will they look great for years and not fall apart, fray or turn different colors like those other companies sashes?
Our sashes are made of Japanese Satin — it is heavier than bridal satin which is made of acetate. One touch of a French fry and your acetate sash is ruined.Japanese Satin has a beautiful shine and can be HAND WASHED when soiled ! It will look as beautiful as when you took it out of the box! Our sashes will not fray, come apart, or turn colors like other companies' sashes. Because we make sashes for clergy, our sashes are meant to be worn for many many years. Japanese satin is triple the cost of acetate bridal satin, a value we provide to you at no additional charge. Once you've seen the difference, you'll never want acetate satin sashes again!

What is the difference between a Graduation Sash and a Graduation Stole?
While technically a "sash" is a garment that goes across the body from one shoulder to the opposite hip, when it comes to graduation sashes vs. stoles, both terms are used interchangeably. Both refer to the classic graduation garment that goes across the shoulders, with both ends falling vertically down the body. So really, there is no difference — Graduation stoles and Graduation Sashes are the same thing.

Refund Policy, Canceling/Changing your order

If you are not satisfied with your purchase, return your unused sash within 10 days. We will gladly exchange it for the same sash, or credit the amount towards the purchase of another sash.

If for any reason you need to cancel or change your order please call us within 24 hours of placing your order at (909) 982-7222. Due to the custom nature of our business, once sashes have been embroidered with your custom personalization and/or put into Production (usually 2-3 days after placing your order) no cancellations/changes are accepted. Please, always check your final quote/order that all names and titles are spelled correctly as well as everything is correct on your final quote/order.

Where are you located?
In California, USA.

General shipping Information
All shipments are sent via UPS or USPS. Signatures are generally required in order to release packages valued at $100.00 or more. If your order is placed to a illegible or incomplete address, your order may be delayed. For more information, see our Shipping page.

I live outside the U.S., is that a problem?
We are happy to ship internationally at the same low prices. Remember, when you order all prices are quoted and must be paid in U.S. Funds. Allow ample time for your shipment to clear customs.

SAFE SHOPPING GUARANTEE
We guarantee that every online transaction you make with The Sash Company will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Customer Service Guarantee
We take pride in making sure each and every sash/stole is delivered in beautiful condition. We dedicate ourselves to our customers and those who proudly wear our sashes and stoles.  Please, always review your final quote/order that all names and titles are spelled correctly as well as everything else is correct on your final quote/order before making payment.  

If you are not satisfied with your purchase for a reason not seen on the original quote/order, return your unused sash(es)/stole(s) within 10 days and we will gladly exchange it for the same corrected sash/stole, or credit the amount towards the purchase of another sash/stole.